FAQ
Are OSHAN products natural?
OSHAN is rooted in botanical ingredients, including plant oils and butters, botanical and marine extracts, and essential oils. Some formulas also use carefully selected functional ingredients, such as emulsifiers and preservatives, to keep them stable and safe. The full ingredient list appears on every product page.
Are OSHAN products cruelty-free?
Yes. OSHAN does not test finished products on animals or ask others to do so. OSHAN is cruelty-free in practice and is not currently certified by Leaping Bunny.
Are OSHAN products vegan?
Many OSHAN formulas contain no animal-derived ingredients. A small number use Maui beeswax or raw honey, including ALOHA Lip Vitality Balm, KOKIʻO Hydrating Exfoliant, and the face luminizers. Please check the full ingredient list on each product page.
Is OSHAN suitable for sensitive skin?
Sensitive skin is highly individual. OSHAN formulas use essential oils, so please review the full ingredient list if you have a known sensitivity. Patch test before your first full application. If your skin is highly reactive or you have a diagnosed allergy, consult your dermatologist before use.
Are OSHAN products custom formulated?
Yes. OSHAN products are original formulas developed specifically for the collection. They are not private-label or stock formulas.
Where do you source your ingredients?
Ingredients come from trusted specialist suppliers in Hawaiʻi and beyond. Select island ingredients include kukui oil, macadamia oil, Hawaiian sandalwood, and Maui raw honey. Sourcing can vary with crop, season, and availability.
Where are OSHAN products made?
OSHAN products are made in small batches in our studio on Maui.
Are OSHAN products clinically tested?
OSHAN does not make a blanket claim that every formula is clinically tested. Every product page provides the full ingredient list and directions for use so you can make an informed choice. If you have a diagnosed allergy or highly reactive skin, share the ingredient list with your dermatologist before use.
Do OSHAN products expire?
Yes. Skin care changes over time, especially after opening. Use OSHAN products within six months of opening unless the label states otherwise. If you are unsure about an older product, contact us with the product name and any batch information on the label.
How should I store my OSHAN products?
Store products in a cool, dry place away from direct sunlight and high heat. Close lids and pumps firmly after use. Keep water out of balm and mask jars, and use the enclosed spoon when one is provided.
What are the benefits of an OSHAN subscription?
Eligible products can be delivered every month or every two months with 10% savings. Availability appears on the product page. You can manage future subscription orders through your customer account.
How will I know my order went through?
You will receive an order confirmation email shortly after checkout. If it is not in your inbox or spam folder, email aloha@oshanessentials.com and include the name and email address used at checkout.
How much is shipping?
Shipping is calculated at checkout according to destination and order weight. Standard shipping is free on U.S. orders of $150 or more. Free shipping applies to U.S. orders only.
Which countries do you ship to?
We ship to every US state and territory. For an order outside the US, email aloha@oshanessentials.com and we will see if we can send it.
My order is confirmed but has not shipped. What should I do?
Orders usually leave Maui within 1 to 5 business days. Processing may take longer during launches, sales, or holidays. If you have not received a shipping confirmation after five business days, email aloha@oshanessentials.com with your order number.
Can I change or cancel my order after it is placed?
Please contact us as soon as possible. We will try to help, but an order cannot be changed or cancelled once it has been packed or handed to the carrier.
What should I do if my order arrives damaged or incorrect?
Email aloha@oshanessentials.com as soon as possible. Include your order number and clear photos of the shipping box, packing materials, and item so our team can make it right.
Do you accept returns?
We hope you love your OSHAN ritual. We recommend allowing a few weeks to experience the full benefits of your OSHAN formulas. If you are not completely satisfied with your purchase, please contact us at aloha@oshanessentials.com within 14 days of delivery.
For hygiene and safety reasons, opened skincare products cannot be resold and are not eligible for return, except in exceptional circumstances. If you have questions about ingredients, sensitivities, or how to use a product, please contact our team before purchasing. We are happy to help you choose the right formula.
Sample sizes are available for every product, giving you the opportunity to explore a formula before purchasing the full size.
How do I use a discount code?
Enter the code in the discount field at checkout before placing your order. Codes cannot be applied after an order is submitted. Eligibility and combination with other offers vary by code and will be shown at checkout.
Can I return OSHAN black glass for reuse?
Yes. Remove the cap or pump, rinse the container, and let it dry completely. Email aloha@oshanessentials.com for current return instructions.